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Disadvantages: We didn't hire from your business thanks to concealed charges and so asked for an entire refund from Kayak and from the organization. They provided a % price cut far too late for us since we could not rely upon Kayak to help make the adjustment in a very well timed manner and rented from A different agency.

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Execs: Team was pleasant and beneficial on each pickup and return. The vehicle was fabulous- no issues in anyway!

Negatives: The agent within the counter told us which the automobile we had reserved (mid-sized vehicle) wasn't out there, and informed us our only selections had been to wait an undetermined length of time for another one, or to pay for an extra rate for an SUV. The agent was unwilling to find us a comparable auto to what we booked. Immediately after making contact with EZ’s buyer customer support to the telephone, we were educated the counter agent was not allowed to upcharge us for a distinct car or truck based upon The reality that we experienced reserved a distinct just one and that they “didn’t have it there at enough time”.

Cons: they didn'r rent me the car because i'm a florida resident that desired a car or truck ready to fit eight or even more passengers

Negatives: The rental "little print" requires proof of insurance. Most tend not to have evidence of insurance policy on their person and this is the first car or truck rental firm in my practical experience to demand it.

Negatives: The truth that they had a purchase a toll payment offer of $ten per day In combination with the rental fee and we failed to strike but a person toll in and out of the Florida keys.

We complained to the individual at the rear of the Thrifty counter in the parking lot, but there was actually no acknowledgement beyond "Be happy to Get hold of Thrifty at this number". We also complained about the incidents to the employee at the desk with the airport level, and the worker just looked at her Laptop, and did not say everything besides "Sorry, yeah, that is the way it is. I don't have any electric power more than that." -Exceptionally very poor customer care through the protracted hold out after landing (near you can try this out to an hour or so), to another hold out when returning the car, to yelling at the customer from over the car parking zone, after which none of the workers caring/empathizing Together with the inconvenient and unprofessional scenario. It is evident that the staff are usually not well-managed, They're understaffed and absolutely not properly trained to cope with client problems. We have never ever experienced such a inadequate expertise with any of The range of other rental car or truck companies that we usually use. We will certainly not be employing Thrifty once again, and can be advising Anyone we know to avoid them.

Pros: Bobby picked us up from Miami Global Airport and brought us to the rental destinations Business. He built the journey there enjoyable. He assisted us with our luggage and designed confident we were cared for. The vehicle we rented was a Nissan Altima, New, cleanse along with a pleasure to drive good on fuel. Dropping off the vehicle was uncomplicated only for the reason that Bobby was there to generate us on the airport, as being the Business office was even now shut, but he even now went outside of his way 5o see we acquired into the airport and he produced positive the car will be processed again in into the Business.

Disadvantages: Had to watch for the shuttle for more than 50 percent hour. Then,they planned to cost me entire insurance policy since they dont accept the insurance coverage which you contract around the site when reserving. The Business office is really an outdated shack!

Drawbacks: Place was inside a shady searching area. Tried to straight from the source upsell every little thing and pressure hefty handedly Insurance plan and tolls.

They've absent from business!!! I'd to return Together with the taxi towards the airport and hire a $200.00 car or truck from AVIS!!! I simply cannot believe the services from KAYAK that you do not know if your suppliers are in organization. This made my vacation a nightmare!!!

Negatives: Didn’t like that there have been no cars readily available on arrival, I had been one of many awaiting vehicles. Also, when I was issued a vehicle, it absolutely was issued from A different seller whilst I was strolling to the vehicle it already had somebody driving it away so I had to return to the road and acquire get One more car. It absolutely was somewhat a large number endeavoring to coordinate what seemingly is a straightforward method

Best rates uncovered by KAYAK customers up to now 24 hrs. Miami car or truck rental reviews and Listing